1. Information We Collect

At RizApplianceRepairventura, we collect information that you provide directly to us when you:

• Contact us for appliance repair services
• Schedule an appointment
• Request a quote or estimate
• Sign up for our newsletter or promotional communications
• Visit our website and interact with our online features

Personal Information

The types of personal information we may collect include:

• Name and contact information (phone number, email address, mailing address)
• Service address and location details
• Appliance information (brand, model, age, problem description)
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device information and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Scheduling and performing appliance repair services
• Communicating about appointments, service updates, and follow-ups
• Processing payments and maintaining service records
• Providing customer support and addressing inquiries

Business Operations

• Improving our services and customer experience
• Analyzing website usage and performance
• Maintaining accurate business records
• Complying with legal and regulatory requirements

Marketing and Communications

• Sending promotional offers and service reminders (with your consent)
• Providing information about new services or special offers
• Conducting customer satisfaction surveys

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processing companies
• Scheduling and dispatch software providers
• Marketing and communication platforms
• Website hosting and analytics services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure storage of physical and electronic records

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

5. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You may request access to the personal information we have about you and ask us to correct any inaccuracies.

Opt-Out

You can opt out of receiving promotional communications from us by:

• Clicking the unsubscribe link in our emails
• Calling us at (877) 436-1804
• Emailing us at Contact@rizappliancerepairventura.com

Data Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, and the right to request deletion of your personal information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (if you have provided your email address)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: